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Frequently Asked Questions

FAQ Topics


Q What do we offer?
Q What is the minimum order value?
Q What are the available Payment options?
Q How to track the order?
Q When will I receive my order (expected delivery time)?
Q How to cancel the order?
Q What if I receive a wrong product?
Q What if I receive a physically damaged product?
Q How to connect to advertise with us?
Q How can I reach the customer support team?
Q When can I redeem the Brainy points?
Q What is the validity of Brainy Points?
Q How can I write reviews on
Q How are Brainy points different from Discount coupons?
Q When will the Brainy Points be credited to the account?
Q Do you approve the reviews written by customers before publishing?
Q Will the Brainy points be returned if the order for which they have been used gets cancelled?
Q Re1 is equivalent to how many Brain Points?
Q What are Brainy Points?
Q Is international shipping available?
Q How is dispatch different from delivery
Q Can orders be placed on phone?
Q Is there an option to expedite the delivery of the order?
Q Can I cancel the order partly?
Q Can the order be modified?
Q What if I need a product not listed on your website?
Q What are the delivery charges?